1. Pricing, service charge and ticket limitations
All prices are in GBP and include service fees. The service charge is specified on the e-mail receipt and will not be refunded. This applies, but is not limited to, cancellation of events.
Purchase requires that the customer accepts the purchase terms in this document.
Hoopla is committed to safeguarding the security and privacy protection of users, especially children. Purchasers must therefore be 15 years old to purchase tickets via the Service(s), and organizers are at liberty to set a higher age limit for their event.
Ticket limitations: Ticket limitations can be set for an event. Orders that exceed the limit will be deleted without notice. This includes duplicate orders that have the same name, address or credit card.
2. Purchase terms
Hoopla is an intermediary between the organizer and the end user, and is not responsible for the implementation of any event, its quality, or content.
Hoopla is responsible for all transactions related to online sales of tickets. Payments are currently being processed by Nets, and any other payment processors with which Hoopla has an agreement. Hoopla accepts Visa and Mastercard as payment methods and never stores sensitive card data.
The organizer decides the price of the ticket, and there will be an additional service charge, which is included in the ticket price. This will be specified on the e-mail receipt.
Purchased tickets are not refundable, unless otherwise specified by the organizer. All questions about cancelled events should be directed to the organizer. The statutory right of cancellation does not apply to the purchase of tickets cf. Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The buyer is solely responsible for its own tickets, the purchase of the correct tickets, and that the tickets are sent to a valid e-mail address and/or mobile number. By using our service you accept our terms and conditions. The number of tickets is stated on the order page and is checked with each transaction. Fraud will be reported to the police, and Hoopla will take legal action to obtain compensation for any financial loss or damage. Keep your tickets in a safe place, as buyers are held liable for fraud.
Use of tools to interfere with our websites is prohibited.
3. Personal information
We collect personal information from you when you voluntarily disclose such information to the Service(s), including registration pages for the Service(s), such as when you purchase tickets for an event, contact us with inquiries, respond to our surveys or use certain parts of the Service(s).
What personal information we collect and how we process it is described in our privacy statement
If a buyer provides information in connection with registration for an event or in any other context, Hoopla will be able to use the information in accordance with our privacy protection policy. In addition, such information will be supplied to the organizer of the respective event.
4. Your use of the service
Hoopla hereby grants you the right to use the Service(s) solely for the purpose of viewing the Site, searching, viewing, signing up, and interacting with an Event registered on the Site. In each case:
(i) in accordance with the terms of service
(ii) to the extent permitted under applicable laws and regulations.
Notwithstanding the foregoing, you yourself should not, nor by granting permission to others, directly or indirectly:
(i) modify or copy all or part of the Service or Site content
(ii) attempt to discover the source code or structure, order or organization of all or parts of the Service(s)
(iii) rent, resell, distribute or use the Service(s) with the exception of the limited commercial intent of collecting payments through the Page as an Organizer in accordance with the terms of service.
(iv) remove or modify any proprietary announcements or labels in the Service(s) or on the Page content
(v) be engaged in activity that interferes with or damages the Service(s)
(vi) engage in any illegal activity on the Service(s) or activity via the Service(s) that enables fraud.
5. Payment
It is the organizer's responsibility to communicate its refund regulations to Buyers, and the Buyer must submit a request for a refund to the Organizer. Hoopla does not refund the service charge. Payment refunds minus the service charge will take place within ten (10) business days of Hoopla being notified to carry out a refund.
Any communication or disputes regarding refunds takes place between the Organizer and the Buyer, and Hoopla will not be liable for repayment in any way other than by carrying out the actual refund on behalf of the Organizer. Hoopla is not liable for errors in repayment, or a lack of repayment in connection with the Service. Hoopla cannot be held financially responsible, under any circumstances, if the event is not held, or if the Organizer is declared bankrupt.
In order to use the Service as a Buyer, you agree to provide true, accurate, current and complete information about yourself, as requested by the Page when purchasing tickets. If you provide false, inaccurate, irrelevant or incomplete information, or Hoopla has reasonable grounds to suspect that the information is false, inaccurate, irrelevant or incomplete, Hoopla may refuse you the right to purchase tickets from Hoopla both now and in the future.
6. Choice of law
This agreement is governed by Norwegian law. If there are conflicts between the terms of this agreement and Norwegian law, Norwegian law applies. Any disputes which might arise from the present Agreement and which cannot be resolved by negotiations should be settled by arbitration in Trondheim, with final and binding effect, pursuant to the currently applicable statutory rules of arbitration.